Skills

Web Development

  • HTML
  • CSS
  • Javascript
  • jQuery
  • Bootstrap

Devops

  • Alpine
  • Docker
  • Docker-Compose
  • HPOO

Enterprise Application

  • Citrix
  • HP Service Center
  • Active Directory
  • Lotus Notes

Work Experience (6)

Customer Service Support
WEX
March 2018 - Current
South Portland, (US) Me

Troubleshoot customer issues

  • Facilitate payments to merchants

  • Verify account status for driver

  • Created a webapp to assist with calls and used powershell to automate routine tasks

Retail Associate and Picker (Seasonal)
LLBean
July 2014 - December 2017
Freeport, (US) Me

Responsible for handling companies merchandise

  • Displayed excellent attention to detail when monitoring a faulty/damaged product.

Access Provisioning / Compliance Control
Delhaize America (Robert Half)
January 2012 - October 2012
Scarborough, (US) Me

Responsible for creating accounts on various enterprise applications and verifying the access complied with company policy

  • Facilitate quarterly user access reviews

  • Work with business process owners and BRM to ensure timely review

  • Managed enterprise Active Directory and Lotus Notes

  • Responsible for Updates in documentation and controls

Associate Software Engineer
Fidelity Investments
November 2008 - July 2010
Merrimack, (US) NH

Worked in a level 2 application support team that analyze, diagnose, and resolve technical issues for production

  • Created Perl and shell scripts to automate manual processes

  • Helped scattered documentation problem by creating a wiki

  • Created proof of concept for GUI programming platform called HPOO (Hewlett Packard Operation Orchestration) as well as taught a two hour class on it.

Intern
Veritude (Fidelity Investments)
May 2008 - November 2008
Merrimack, (US) NH

Performed operating system installation of Solaris 8, Solaris 10, and Redhat Linux servers

  • Managed critical system backup using Legato application software

  • Creation and configuration of local zones on Solaris 10 servers

  • Hardware placement and infrastructure planning

  • Unix account creation and management

Combat Medic
Maine Army National Guard
January 2002 - January 2008
Caribou, (US) ME

During drill weekends responsiblities included providing medical support during training, assisting in yearly physicals, and managing medical records. While deployed responsibilities expanded to take care of detainees

  • Held combat lifesaver training

  • provided first aid

  • Managed medical records

  • Reviewed sick call routine with Red Cross

Volunteer

volunteer
LibrePlanet 2015
March 2015 - March 2015

Helped out during conference

  • room moderator

  • registration desk

  • helped setup pre-conference meetup

Education (2)

Bachelor
Business with concentration in Finance and Information Technology
Southern New Hampshire University
2008 - 2010

Associate
Information Technology
Southern New Hampshire University
2006 - 2008

Awards

Associate of the quarter (3rd Quarter 2008)
Veritude
2008

Interests

Open Source software

  • Linux