Troubleshoot customer issues
Facilitate payments to merchants
Verify account status for driver
Created a webapp to assist with calls and used powershell to automate routine tasks
Responsible for handling companies merchandise
Displayed excellent attention to detail when monitoring a faulty/damaged product.
Responsible for creating accounts on various enterprise applications and verifying the access complied with company policy
Facilitate quarterly user access reviews
Work with business process owners and BRM to ensure timely review
Managed enterprise Active Directory and Lotus Notes
Responsible for Updates in documentation and controls
Worked in a level 2 application support team that analyze, diagnose, and resolve technical issues for production
Created Perl and shell scripts to automate manual processes
Helped scattered documentation problem by creating a wiki
Created proof of concept for GUI programming platform called HPOO (Hewlett Packard Operation Orchestration) as well as taught a two hour class on it.
Performed operating system installation of Solaris 8, Solaris 10, and Redhat Linux servers
Managed critical system backup using Legato application software
Creation and configuration of local zones on Solaris 10 servers
Hardware placement and infrastructure planning
Unix account creation and management
During drill weekends responsiblities included providing medical support during training, assisting in yearly physicals, and managing medical records. While deployed responsibilities expanded to take care of detainees
Held combat lifesaver training
provided first aid
Managed medical records
Reviewed sick call routine with Red Cross
Helped out during conference
room moderator
registration desk
helped setup pre-conference meetup