Ryan Desfosses
IT Professional
- Versatile professional with a history of issue resolution and customer service
- Strong analytical skills and ability to problem solve under pressure
- Exceptional communication and collaboration skills for multiple team environments
Skills
Web Development
- HTML
- CSS
- Javascript
- jQuery
- Bootstrap
Devops
- Alpine
- Docker
- Docker-Compose
- HPOO
Enterprise Application
- Citrix
- HP Service Center
- Active Directory
- Lotus Notes
- powershell
Work Experience (6)
Troubleshoot customer issues
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Facilitate payments to merchants
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Verify account status for driver
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Created a web app to assist with calls and used powershell to automate routine tasks
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Assisted with developing and executing action plan with fraud team as well as documenting steps
Responsible for handling companies merchandise
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Displayed excellent attention to detail when monitoring a faulty/damaged product.
Responsible for creating accounts on various enterprise applications and verifying the access complied with company policy
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Facilitate quarterly user access reviews
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Work with business process owners and BRM to ensure timely review
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Managed enterprise Active Directory and Lotus Notes
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Responsible for Updates in documentation and controls
Worked in a level 2 application support team that analyze, diagnose, and resolve technical issues for production
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Created Perl and shell scripts to automate manual processes
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Helped scattered documentation problem by creating a wiki
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Created proof of concept for GUI programming platform called HPOO (Hewlett Packard Operation Orchestration) as well as taught a two hour class on it.
Performed operating system installation of Solaris 8, Solaris 10, and Redhat Linux servers
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Managed critical system backup using Legato application software
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Creation and configuration of local zones on Solaris 10 servers
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Hardware placement and infrastructure planning
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Unix account creation and management
During drill weekends responsiblities included providing medical support during training, assisting in yearly physicals, and managing medical records. While deployed responsibilities expanded to take care of detainees
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Held combat lifesaver training
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provided first aid
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Managed medical records
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Reviewed sick call routine with Red Cross
Volunteer
Helped out during conference
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room moderator
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registration desk
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helped setup pre-conference meetup